Frequently asked questions
What is Dip UTI and how can it help me with my UTI?
The Dip UTI service allows you to test and treat your UTI at the pharmacy and can save you a visit to the doctor. You can get the Dip UTI kit at select pharmacies. The kit includes a urine collection cup, a dipstick and a colour board. Before you unbox the kit you need to download the Dip UTI app that will guide you through the test step by step.
The app is easy to follow and the test takes only 3 minutes. Once your sample is analysed, you should return to a participating pharmacy. The pharmacist will explain the results and provide antibiotics when appropriate. You will not have to see a GP to get medication.
Is Dip UTI clinically tested and approved?
The Dip UTI test kit is an in vitro diagnostic medical device for self-testing. It complies with the requirements of the Council Directive 98/79/EC concerning in vitro diagnostic medical devices and bears a CE Mark.
The Dip UTI was clinically validated to demonstrate it is clinically comparable to legally marketed laboratory digital analyser.
Will Dip UTI save me a visit to the GP?
It can. Once you get your results you should return to the pharmacy where you received the kit and show them to the pharmacist. If the pharmacist determines that a UTI is likely, they are empowered under a Patient Group Direction (PGD) to administer antibiotics, in accordance with NICE guidelines.
What exactly is being tested?
Dip UTI urine test measures the amount of Leucocytes (white blood cells), nitrites and blood in your urine.
These parameters can help a healthcare professional determine whether a Urinary Tract Infection (UTI) is present, to decide on further treatment.
How accurate is this test?
Dip UTI system has gone through robust testing procedures with over 100,000 samples. The relevant regulatory authorities have determined that Dip UTI is as accurate as standard lab equipment.
How do I use the cup?
The cup arrives folded. Follow the app instructions and unfold it to its fully extended form. When filling the cup make sure you reach the “FULL” indicator printed on the upper rim.
When the cup is full, it should go back to its designated position in the kit. This spot is designed to hold the cup while you perform the test.
How do I use the stick?
Dipping is easy and you should follow the app instructions before doing it yourself.
It’s basically four simple steps:
Hold the stick from the top tail. This will help you avoid touching the patches with your fingers.
Dip the stick for one second. In and out.
Make sure you dip the stick so that all the patches come fully in contact with the urine.
Wipe the stick on the rim of the cup to get rid of excess urine left on the stick.
Where should I place the stick after I have dipped it?
After dipping the stick, place it on the Colour-Board as shown on the video. Make sure to place it so that the patches are facing upwards.
What should I do if I could not fill the cup up to the line marked “Full”?
You have two options in this scenario: (1) Either you filled enough urine, i.e. more than half the cup, and by bending the stick a bit and tilting the cup, you are able to dip all the patches in the urine. Make sure you dip the stick for one second. (2) Or, you do not have enough urine, i.e. less than half the cup. In this case you should stop the test, empty the cup, go drink some more water, and restart the test when you feel you have enough urine.
Can I use the Dip UTI kit more than once?
The kit can only be used once. If you've encountered issues while conducting the test and can no longer use your kit, please contact us at [email protected] and we will advise you on the best course of action.
How do I use the camera?
The camera is very simple to use.
Hold the phone above the Colour-Board and make sure the entire Colour-Board fits into the white frame.
Once in position, the application will initiate an automatic scanning sequence. Hold it there for a few seconds and the sequence will autocomplete.
Can I use the app without an Internet connection?
The app requires an Internet connection in order to send the results to our servers and analyse them.
I encountered an error after scanning the Colour-Board. What can I do?
All app errors include a short explanation about what went wrong and how you can fix it. In general, you want to make sure that the lighting on the Colour-Board is strong and stable (no shading) and that you followed the app instructions correctly.
I am stuck in “Retrying” mode. What does this mean?
When the app fails to send the test to the server—whether due to connectivity or because of a different problem—it will continue trying to deliver your results.
When in this state, you should check your Internet connection and make sure it is working. If so, keep the app running until it succeeds.
Where can I find my test results?
Your test results will be available for you under the “Results” icon on the home screen.
What should I do with my test results?
Once you complete the test, your results will be stored on your device. Please return to the pharmacy where you bought the kit to share these results with a pharmacist, who will decide on further treatment.
How long are my test results valid for?
Your results are valid for 72 hours following the completion of the test. You can view the exact time the test was conducted in the “Results” screen.
What do my results mean?
The Dip UTI device is an analysing device. In order to receive a detailed explanation of your urine test results, please return to the pharmacy where you bought the kit for further consultation with a pharmacist.
What is going to happen with my test results?
The app is designed to operate under strict data privacy laws as well as the General Data Protection Regulation 2016/679 (GDPR).
The test results are stored on your device and are available for sharing with a pharmacist.
Are my results safe?
Our system adheres to the highest data security standards. We use secure HTTPS connections and follow a very specific medical-industry grade security protocol.
How is my diagnosis for UTI performed?
A pharmacist will provide you additional consultation.